Shipping policy

Shipping Coverage

We currently ship within the United States only, including all 50 states.

At this time, we do not offer international shipping.

Shipping Costs

Free Standard Shipping on all U.S. orders.

  • No minimum purchase required
  • Free shipping applies to standard ground shipping only
  • Expedited shipping options are not currently available

Order Processing Time

Order Cutoff Time

Orders placed before 6:00 PM (GMT-5/ET) on business days are processed the same business day.

Orders placed after 6:00 PM ET, on weekends, or on U.S. federal holidays are processed the next business day.

Processing Time

  • Typical processing time: 1–2 business days
  • Orders are processed Monday through Friday, excluding U.S. federal holidays

Estimated Delivery Time

  • After processing, orders are typically shipped within: 3–5 business days
  • Total estimated delivery time: 4–7 business days from order placement (processing + shipping)

Delivery times may vary due to:

  • Destination location within the United States
  • Weather conditions or carrier-related delays during peak periods
  • Inventory availability

Shipping Carriers

We ship orders using reliable U.S. carriers, including:

  • United States Postal Service (USPS)
  • UPS
  • FedEx

Carrier selection is determined by us based on delivery location and package requirements.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.
Please allow up to 24 hours for tracking information to become active.

Delivery Issues

Delayed or Lost Packages
If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you promptly.

Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product so we can arrange a replacement or refund.

Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Delivery issues caused by incorrect or incomplete addresses may result in delays or non-delivery.

Contact Information

Shop name: Gragsell
Businessname: GragSell LLC
Address: 3608 Rudd Ave, Louisville, Kentucky, 40212, United States

Email: contact@gragsell.com
Phone: +12512258735
Contact form: Contact page

Customer service opening hours (GMT-5/ET):
Monday – Friday: 9:00 AM – 5:30 PM
Saturday & Sunday: 10:00 AM – 3:00 PM

We strive to respond within 24 hours.

Thank you for choosing Gragsell.