Refund policy

Returns

We accept returns on most items within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • Original packaging and tags must be included
  • Proof of purchase (order number) is required

Returns are processed through our U.S.-based return facilities.

How to Request a Return

To start a return, please contact us at:

Email: contact@gragsell.com

Include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return

Once your request is approved, we will provide U.S. return instructions, including the return address.

Return Shipping

  • Non-defective returns: Customer is responsible for return shipping costs
  • Defective or incorrect items: We cover return shipping

We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

Refunds

Once we receive and inspect your return, your refund will be processed as follows:

  • Refunds are issued to the original payment method
  • Refunds are processed within 5 business days after inspection
  • Bank or payment provider processing times may vary

You will receive a confirmation email once your refund has been issued.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us and we will be happy to assist you.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the item and packaging.

We will arrange a replacement or refund at no additional cost.

Cancellations

Orders may be cancelled within 2 hours of placement, provided the order has not yet been processed or shipped.

Once an order has shipped, it cannot be cancelled and must follow the return process outlined above.

Contact Information

Shop name: Gragsell
Businessname: GragSell LLC
Address: 3608 Rudd Ave, Louisville, Kentucky, 40212, United States

Email: contact@gragsell.com
Phone: +12512258735
Contact form: Contact page

Customer service opening hours (GMT-5/ET):
Monday – Friday: 9:00 AM – 5:30 PM
Saturday & Sunday: 10:00 AM – 3:00 PM

We strive to respond within 24 hours.

Thank you for choosing Gragsell.